1. How can i place an order？
2.What forms of payment are accepted?
We accept PayPal, Credit Cards,Bank Transfer.
3.Where do you ship to?
4.What does shipping cost？
5.What shipping methods do you use?
All orders are shipped via USPS/DHL/UPS.
6.How long does the shipping take？
- The orders will be shipped within 3 working days.
- Orders are expected to arrive within 5-7 days from being shipped.
- To note, around holidays / holiday weekends, our order fulfillment times may be slightly delayed given order volumes.
7.Can you issue expedited Shipping？
Of course, just contact us from live chat or email.
8.What is your return policy?
We accept refunds within 30days from the purchase date of a product arrival for no reason.To be eligible for a returns/exchanges, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
We ensure all items sold are of the highest quality. If you have received a faulty or damaged item, please email us at firstname.lastname@example.org
10.What if I need to change my order?
Please carefully review your order before finalizing your order. If you forgot or made a mistake, that fine, just simply email us: email@example.com
Requesting a return has never been this easy!
First, simply email us at firstname.lastname@example.org using the e-mail address used to place an order.
Second, returns within the US must be sent within 7 days upon arrival and in original purchase condition -in original packaging and undamaged.
After receiving the item, and confirming the item meet our return-eligible criteria above, we will issue your refunds or exchange.
(Please note that we are unable to refund initial shipping charges or return postage costs other than for faulty items. )
When your order is shipped, we send you an email containing a tracking number
If any problems, please contact us.
To note, around holidays / holiday weekends, our order fulfillment times may be slightly delayed given order volumes.
13.My tracking hasn’t updated. What’s going on?
It may take 1-2 business days to update from pre-shipment status
14.How can I contact you？